Refund & Cancellation Policy
Last updated: August 20, 2026
1. Cancellation before service starts
- Customers may cancel a paid request at any time before service delivery begins.
- Cancellations made before work starts are eligible for a full refund of the amount paid.
- To cancel before service begins, contact us at ceo@ezbykorea.com or through your request detail page.
2. Failed reservation
- If we cannot secure the requested reservation (restaurant, hospital, salon, tour, or other booking), the full service fee is refunded.
- A reservation is considered "failed" only after we have made reasonable efforts and the Provider has explicitly declined or failed to confirm within a reasonable timeframe.
- Refunds for failed reservations are typically processed within 5-10 business days.
3. Cancellation during service
- If you cancel after we have begun working on your request, a partial refund may be issued based on the work already completed.
- The refunded portion is calculated at our discretion based on actual progress, time spent, and any non-refundable costs already incurred.
- Once a service has been fully completed, it is no longer eligible for refund except where the delivered service materially differs from what was agreed.
4. Refund processing
- Refunds are processed through the original payment method used at checkout.
- Our payment processor, PayPal, handles refund transactions.
- After we approve a refund, it generally takes 5-10 business days to appear in your account, depending on your card issuer or payment provider.
5. Coupons
- Coupons that were applied to a refunded request are not returned, except when the service was not delivered by us.
- If a service was not delivered, the coupon may be reissued at our discretion with a new expiration date.
- Coupons cannot be exchanged for cash.
6. Refund fees
- We do not charge any cancellation or refund fees. Payment processor fees incurred for refunds are borne by us.
- No penalty or liquidated damages are charged in connection with withdrawal of an offer, per Article 18(9) of the Act on Consumer Protection in Electronic Commerce.
7. Contact
- For refund requests or questions about this policy, contact us at: ceo@ezbykorea.com
For questions about refunds: ceo@ezbykorea.com