Terms of Service

• By accessing or using EZ2Busan ("the Service"), you agree to be bound by these Terms of Service ("Terms").
• These Terms incorporate by reference our Privacy Policy and Section 7 (Cancellation & Refund Policy).
• If you do not agree to these Terms, do not use the Service.
• You represent that you have the legal capacity to enter into a binding agreement.

• EZ2Busan is a concierge service that directly provides assistance to users ("you"), including restaurant/hospital/salon bookings, recommendations, translations, and travel planning.
• EZ2Busan directly performs these services on your behalf in Busan.
• When we arrange a booking or recommendation with a third party (e.g., a restaurant or hospital), that third party remains responsible for its own goods or services. We act on your behalf to facilitate the arrangement.
• We do not guarantee the availability or quality of any third-party provider, but we will refund your request fee if a booking is not confirmed.

• Company: 이지바이 주식회사 (EZBY Inc.)
• CEO: Kang Jungin
• Address: 7F, 7012, 154 Haeundae Beach Road, Haeundae-gu, Busan, Korea
• Business Registration No: 522-88-01642
• Email: admin@ez2busan.com

• You must be 14 years of age or older to use the Service.
• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately at admin@ez2busan.com of any unauthorized use of your account.
• One account per person. We reserve the right to suspend or terminate duplicate accounts.

You agree not to:

• Provide false, misleading, or fraudulent information
• Use the Service for any illegal purpose or in violation of any applicable laws
• Harass, abuse, or threaten our staff, Providers, or other users
• Scrape, crawl, or use automated means to access the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the operation of the Service
• Impersonate any person or entity
• Use the Service to transmit viruses, malware, or harmful code

• Each service has a fixed fee shown on the What We Do page. Fees are subject to change with notice.
• You pay for each service individually at checkout. We do not operate a prepaid wallet, credit balance, or credit-based billing system.
• Prices are displayed and charged in U.S. dollars (USD). A Korean Won (KRW) estimate may be shown for reference only. The actual amount charged depends on the USD price, the exchange rate applied by your card issuer or payment provider, and any applicable fees; this may differ from the displayed KRW estimate.
• Payment processing is provided by PayPal. PayPal is responsible for processing your payment and handling payment-related disputes in accordance with its terms and applicable law.
• You are responsible for any taxes, currency-conversion fees, or bank charges applicable to your payment.
• We reserve the right to change pricing with 14 days' notice. Continued use after a price change constitutes acceptance.

Coupons

• Welcome coupon: New accounts receive a one-time $5 coupon after verifying their email address. The coupon is valid for 90 days and applies to one service request.
• Share coupon: After completing a request, users who rate the service 4 stars or higher and share the experience on social media receive a one-time $0.50 coupon for that request. The coupon is valid for 90 days and applies to one service request.
• Coupons are non-transferable, cannot be exchanged for cash, and are not refundable in the event of cancellation unless the service is not delivered by us.

• Before service begins: If you cancel after payment but before we begin processing the service, you will receive a full refund of the amount paid.
• Reservation not secured: For booking services such as restaurants, hospitals, salons, accommodations, or tours, if the requested reservation cannot be confirmed by the Provider, the full service fee is refunded.
• During service: If you cancel after we have begun working on the request, a partial refund may be issued based on the actual progress made. The refunded amount will reflect the portion of the service that has not yet been performed.
• No refund after completion: No refund is provided once the service has been completed, except where the delivered service materially differs from what was advertised or contracted. In such cases, you may request a refund within 3 months of receiving the service (or within 30 days of becoming aware of the discrepancy), per Article 17(3) of the Act on Consumer Protection in Electronic Commerce.
• Refund method and timing: Refunds are issued to the original payment method used through PayPal and generally take 5-10 business days to appear, depending on your card issuer or payment provider.
• Coupons: Coupons used on a refunded request are not returned. When the refund is due to our failure to deliver the service, the coupon will be reissued at our discretion.
• Refund fees: We do not charge any cancellation or refund fees. Any payment processor fees incurred for refunds are borne by us. Per Article 18(9) of the Act on Consumer Protection in Electronic Commerce, no penalty or liquidated damages are charged in connection with withdrawal of an offer.
• General: Per the Act on Consumer Protection in Electronic Commerce, you may not cancel services once delivery has begun (Article 17(2)(v)), except as expressly provided above.

• One account per person. We reserve the right to suspend or terminate duplicate accounts, accounts engaged in repeated refund abuse (e.g., 3 or more cancellations within 30 days with a cancellation rate above 50%), or other breaches of these Terms.
• We may suspend or terminate your access to the Service if you: (a) violate these Terms, (b) engage in illegal activity, (c) commit fraud, (d) abuse our staff or Providers, (e) create a security risk or disrupt the Service, or (f) engage in repeated refund abuse as defined in Section 8. We will provide written notice (via email) at least 7 days before termination, giving you an opportunity to remedy the breach. In cases of fraud, illegal activity, or urgent security concerns, we may suspend your account immediately and will notify you of the reason within 24 hours.
• You may delete your account at any time through the My page. Your right to terminate is guaranteed by law.
• Upon termination: any eligible refund will be processed for paid but undelivered services within 5-10 business days, coupons will be reissued if the termination is due to our failure, your personal data will be deleted per our Privacy Policy, and legally required records will be retained per applicable law. If you believe this action is in error, you may file an objection within 14 days at admin@ezbykorea.com. You may also seek assistance from the Korea Consumer Agency (consumer.go.kr) or the Korea Consumer Dispute Settlement Commission.
• Provisions that by their nature should survive termination (e.g., Limitation of Liability, Dispute Resolution) will survive.

• The EZ2Busan name, logo, app design, software, and all content on the Service are the exclusive property of EZBY Inc. and are protected by copyright, trademark, and other intellectual property laws.
• You retain ownership of any content you submit to the Service (request details, chat messages, etc.).
• By submitting content, you grant EZBY Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Service to you.
• You may not copy, modify, distribute, sell, or create derivative works of any EZ2Busan content without our prior written permission.

• Your personal data is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
• We implement reasonable technical and organizational security measures to protect your data.
• No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
• You are responsible for protecting your own account credentials and device security.

• The Service may collect your GPS location once per request to provide location-based services (nearby restaurants, hotels, hospitals in Busan).
• Location data is used solely for the purpose of fulfilling your specific request.
• Location data is deleted immediately after your request is completed.
• We do not track your location in real time or in the background.
• Per the Act on the Protection and Use of Location Information, we do not collect location data from users under 14 years of age. Users under 14 must manually enter their service area.
• Your rights regarding location data: you may withdraw consent at any time, request access to or deletion of your location data, and request temporary suspension of location data collection. To exercise these rights, contact admin@ez2busan.com.
• Location data collection and use records are retained for the duration of the request processing only.

• The Service may contain links to third-party websites, services, or resources (restaurants, hotels, hospitals, etc.).
• EZ2Busan does not endorse and is not responsible for the content, products, services, or practices of any third parties.
• Your interactions with third parties, including Providers, are solely between you and the third party.
• You access and use third-party services at your own risk.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

• We do not warrant that the Service will be uninterrupted, error-free, secure, or available at all times.
• While we strive to provide accurate and helpful recommendations and translations, we do not warrant their completeness or suitability for your specific circumstances. We will make reasonable efforts to address significant errors in our recommendations upon request.
• We do not warrant the quality, safety, or availability of any Provider or third-party service.
• Any reliance on information provided through the Service is at your own risk.

IMPORTANT: We do NOT exclude or limit our liability for willful misconduct or gross negligence, as prohibited by the Act on the Regulation of Terms and Conditions (Article 7).

• To the fullest extent permitted by law, EZBY Inc., its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill.
• EZBY Inc. shall not be liable for any damages arising from the actions or omissions of Providers or other third parties.
• EZBY Inc.'s total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total fees you paid to EZ2Busan in the 12 months preceding the claim, or (b) ₩100,000.
• These limitations do not apply to liability for death or personal injury, or to the extent prohibited by applicable law.
• EZBY Inc. shall not be liable for any failure or delay due to force majeure events beyond our reasonable control.

• These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
• Before initiating any formal legal action, you agree to first contact us at admin@ez2busan.com and attempt to resolve the dispute informally for at least 30 days.
• If informal resolution fails, any legal action shall be brought in the court of your domicile or the Seoul Central District Court, at your option.
• You agree to resolve disputes on an individual basis. Class actions and representative proceedings are waived to the extent permitted by law.

• We may update these Terms from time to time. Material changes will be notified via email (to the address associated with your account) or through an in-app notice at least 14 days before the changes take effect.
• Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
• If you do not agree to the revised Terms, you must stop using the Service and may delete your account.
• For questions about these Terms, contact us at: admin@ez2busan.com
• Effective Date: August 15, 2026