Terms of Service

• By accessing or using EZ2Busan ("the Service"), you agree to be bound by these Terms of Service ("Terms").
• These Terms incorporate by reference our Privacy Policy and Refund Policy.
• If you do not agree to these Terms, do not use the Service.
• You represent that you have the legal capacity to enter into a binding agreement.

• EZ2Busan is a concierge platform that connects users ("you") with service providers ("Providers").
• EZ2Busan is NOT the direct provider of restaurant bookings, recommendations, translations, or other services.
• Users enter into direct agreements with Providers for the services requested.
• EZ2Busan facilitates communication and payment between users and Providers but does not guarantee Provider performance, availability, or quality.
• EZ2Busan acts as a platform intermediary and is not a party to the agreements between users and Providers.

• Company: EZBY Inc. (이지바이(주))
• CEO: Kang Jungin
• Address: 7F, 7012, 154 Haeundae Beach Road, Haeundae-gu, Busan, Korea
• Business Registration No: 522-88-01642
• Email: admin@ez2busan.com

• You must be 14 years of age or older to use the Service.
• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately at admin@ez2busan.com of any unauthorized use of your account.
• One account per person. We reserve the right to suspend or terminate duplicate accounts.

You agree not to:

• Provide false, misleading, or fraudulent information
• Use the Service for any illegal purpose or in violation of any applicable laws
• Harass, abuse, or threaten our staff, Providers, or other users
• Scrape, crawl, or use automated means to access the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the operation of the Service
• Impersonate any person or entity
• Use the Service to transmit viruses, malware, or harmful code

• Service fees are as listed on the Services page and are subject to change with notice.
• The Service operates on a credit-based system. You charge credits to your account via Toss Payments.
• All prices are in Korean Won (KRW).
• Credits are non-transferable and non-exchangeable for cash except as provided in our Refund Policy.
• You are responsible for any taxes applicable to your use of the Service.
• We reserve the right to change pricing with 14 days' notice. Continued use after a price change constitutes acceptance.

• Booking services (restaurant, hospital, salon, accommodation, tour): Full refund if booking is not confirmed by the Provider. If processing has begun and you cancel, the full request fee will be refunded to your credit balance.
• Recommendation services (restaurant, accommodation, hospital): Full refund if you cancel before the recommendation is delivered. No refund after delivery.
• Translation services: Full refund if you cancel before translation is delivered. No refund after delivery.
• Custom requests: Refund terms as specified in the individual quote.
• General: Refunds are processed within 3-5 business days. Per the Act on Consumer Protection in Electronic Commerce, you may not cancel services once delivery has begun (Article 17(2)(v)).
• Unused credits on account deletion: Credits of ₩10,000 or more are fully refunded to your original payment method. Credits under ₩10,000 are preserved and will be restored to your account if you re-register using the same email address.
• Automatic refund: Credits of ₩10,000 or more that remain unused for 30 days are automatically refunded. Credits between ₩1,000 and ₩10,000 unused for 85 days will trigger a notification; if no response within 90 days, they are automatically refunded.
• Admin-initiated cancellation: If we cancel your request for any reason, the full request fee is refunded to your credit balance immediately.
• No refunds for completed services, except where the service content differs from what was advertised or contracted. In such cases, you may request a refund within 3 months of receiving the service (or within 30 days of becoming aware of the discrepancy), per Article 17(3) of the Act on Consumer Protection in Electronic Commerce.

• We may suspend or terminate your access to the Service if you: (a) violate these Terms, (b) engage in illegal activity, (c) commit fraud, (d) abuse our staff or Providers, or (e) create a security risk or disrupt the Service. We will provide written notice (via email) before termination, except in cases of urgent security concerns or illegal activity where immediate suspension may be necessary.
• You may delete your account at any time through the My page. Your right to terminate is guaranteed by law.
• Upon termination: unused credits will be refunded (proportional basis), your personal data will be deleted per our Privacy Policy, and legally required records will be retained per applicable law.
• Provisions that by their nature should survive termination (e.g., Limitation of Liability, Dispute Resolution) will survive.

• The EZ2Busan name, logo, app design, software, and all content on the Service are the exclusive property of EZBY Inc. and are protected by copyright, trademark, and other intellectual property laws.
• You retain ownership of any content you submit to the Service (request details, chat messages, etc.).
• By submitting content, you grant EZBY Inc. a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Service to you.
• You may not copy, modify, distribute, sell, or create derivative works of any EZ2Busan content without our prior written permission.

• Your personal data is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
• We implement reasonable technical and organizational security measures to protect your data.
• No method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
• You are responsible for protecting your own account credentials and device security.

• The Service may collect your GPS location once per request to provide location-based services (nearby restaurants, hotels, hospitals in Busan).
• Location data is used solely for the purpose of fulfilling your specific request.
• Location data is deleted immediately after your request is completed.
• We do not track your location in real time or in the background.
• Per the Act on the Protection and Use of Location Information, we do not collect location data from users under 14 years of age. Users under 14 must manually enter their service area.
• Your rights regarding location data: you may withdraw consent at any time, request access to or deletion of your location data, and request temporary suspension of location data collection. To exercise these rights, contact admin@ez2busan.com.
• Location data collection and use records are retained for the duration of the request processing only.

• The Service may contain links to third-party websites, services, or resources (restaurants, hotels, hospitals, etc.).
• EZ2Busan does not endorse and is not responsible for the content, products, services, or practices of any third parties.
• Your interactions with third parties, including Providers, are solely between you and the third party.
• You access and use third-party services at your own risk.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

• We do not warrant that the Service will be uninterrupted, error-free, secure, or available at all times.
• While we strive to provide accurate and helpful recommendations and translations, we do not warrant their completeness or suitability for your specific circumstances. We will make reasonable efforts to address significant errors in our recommendations upon request.
• We do not warrant the quality, safety, or availability of any Provider or third-party service.
• Any reliance on information provided through the Service is at your own risk.

IMPORTANT: We do NOT exclude or limit our liability for willful misconduct or gross negligence, as prohibited by the Act on the Regulation of Terms and Conditions (Article 7).

• To the fullest extent permitted by law, EZBY Inc., its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill.
• EZBY Inc. shall not be liable for any damages arising from the actions or omissions of Providers or other third parties.
• EZBY Inc.'s total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total fees you paid to EZ2Busan in the 12 months preceding the claim, or (b) ₩100,000.
• These limitations do not apply to liability for death or personal injury, or to the extent prohibited by applicable law.
• EZBY Inc. shall not be liable for any failure or delay due to force majeure events beyond our reasonable control.

• These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.
• Before initiating any formal legal action, you agree to first contact us at admin@ez2busan.com and attempt to resolve the dispute informally for at least 30 days.
• If informal resolution fails, any legal action shall be brought in the court of your domicile or the Seoul Central District Court, at your option.
• You agree to resolve disputes on an individual basis. Class actions and representative proceedings are waived to the extent permitted by law.

• We may update these Terms from time to time. Material changes will be notified via email (to the address associated with your account) or through an in-app notice at least 14 days before the changes take effect.
• Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
• If you do not agree to the revised Terms, you must stop using the Service and may delete your account.
• For questions about these Terms, contact us at: admin@ez2busan.com
• Effective Date: July 30, 2026